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Customer Service Level 2

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Select Status Course Code Date Duration Time Location Costs
Call 01756 693 800 L200072D/1 - - Weeks VARIOUS Distance Learning £ 0*

* Fee remission may be available for this course, visit Fees and Funding for further information

The purpose of this qualification is to develop learners knowledge and understanding relevant to working in a customer service environment in order to improve the service provided to customers. It can help give candidates the confidence to deal with difficult situations, make the most of their skills and work together as part of a team to improve the customer’s experience.

This course is designed to help improve customer service skills of anyone working or studying qualifications in the following sector areas:

  • Travel and Tourism
  • Sport, Leisure and Recreation
  • Retail
  • Health and Social Care
  • Public services

You will learn…

  • Principles of customer service
  • Understand customers
  • Understand employer organisations
  • Know how to process information about customers
  • Understand how to communicate with customers verbally and in writing
  • Understand how to develop customer relationships
  • Understand how to resolve customer service problems and challenges

For each unit, a set of knowledge questions are issued as the formal assessment. Your tutor will provide feedback following the completion of each. All assessments must be completed and passed in order for you to successfully achieve the qualification.


Studying a Craven College Distance learning course is a great way to gain a FREE* accredited qualification in your spare time! It’s the perfect solution for those with busy work or home lives who would like to study where and when it suits them.

After completing an induction, you will be provided with all the learning materials you need and will receive the highest level of support and guidance from our experienced professional tutors.

Further Study

  • Level 2 Diploma in Customer Service
  • Level 3 Certificate in Principles of Customer Service
  • Level 3 Diploma in Customer Service

Part-time courses are term-time only.
See our term dates for further information.

Did you know that some of our courses are free if you earn less than £20,319 (£23,400 if you live in West Yorkshire, difference in qualifying earning amounts is due to local authority funding regulations).

Distance Learning call 01756 693 800 or email

Courses in the community call 01756 693 800 or email

All other Part-time courses call 01756 693 309 or email

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