Customer Service Level 2
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* Fee remission may be available for this course, visit Fees and Funding for further information
Develop the skills and confidence needed to deliver excellent customer service and enhance every customer experience.
This qualification is designed to help you develop the knowledge and understanding needed to work effectively in a customer service environment and deliver high-quality service to customers.
You will learn how to understand customer needs, communicate effectively and manage a range of situations, including handling challenges and resolving problems. The course also supports you in developing teamwork skills and building positive relationships with customers.
Studying online allows you to learn at a time and pace that suits your work or home commitments, while still receiving structured support from experienced tutors.
What you’ll cover:
- Principles of customer service
- Understanding customers
- Understanding employer organisations
- Knowing how to process information about customers
- Understanding how to communicate with customers verbally and in writing
- Understanding how to develop customer relationships
- Understanding how to resolve customer service problems and challenges
For each unit, you will complete a set of knowledge-based questions as part of the formal assessment. Your tutor will provide feedback after each unit. All assessments must be completed and passed to successfully achieve the qualification.
Entry Requirements
Level 1 or equivalent English language qualification required.
Information
Studying a Craven College Distance learning course is a great way to gain a FREE* accredited qualification in your spare time! It’s the perfect solution for those with busy work or home lives who would like to study where and when it suits them.
After completing an induction, you will be provided with all the learning materials you need and will receive the highest level of support and guidance from our experienced professional tutors.
Further Study
On completion of this course, you may progress to:
- Level 2 Certificate in Information, Advice or Guidance
- Level 2 Certificate in Principles of Business Administration
- Employment opportunities in customer-facing roles across a range of sectors
This course provides a strong foundation for further study and progression into customer service, business and administrative careers.
Part-time courses are term-time only.
See our term dates for further information.
Did you know that some of our courses are free if you earn less than £26,800* living in West Yorkshire, North Yorkshire & Lancashire?
*Pending Funding Guidance
Distance Learning call 01756 693 800 or email distancelearning@craven-college.ac.uk
Courses in the community call 01756 693 800 or email communitylearning@craven-college.ac.uk
All other Part-time courses call 01756 693 309 or email parttime@craven-college.ac.uk
