Information, Advice or Guidance Level 2
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* Fee remission may be available for this course, visit Fees and Funding for further information
Develop the skills and confidence to provide effective information, advice and guidance in a range of customer-facing roles.
This qualification is designed to help you develop knowledge and understanding of the key principles of information, advice and guidance, and how to apply these skills in your own context.
It is suitable if you are working in, or looking to move into, a customer-facing role where supporting individuals with clear and appropriate information is essential. You will develop practical communication and interaction skills, helping you respond effectively to different situations and needs.
Studying online gives you the flexibility to learn at a time and pace that suits your work or home commitments, while still receiving structured support from experienced tutors.
What you’ll cover:
- Understand information, advice and guidance practice
- Understand the interaction skills required for information, advice or guidance
- Understand skills required by advice providers
- Understand the context of information, advice or guidance
- Understand signposting and referral in information, advice or guidance
For each unit, you will complete a set of knowledge-based questions as part of the formal assessment. Your tutor will provide feedback after each unit. All assessments must be completed and passed to successfully achieve the qualification.
Entry Requirements
Level 1 or equivalent English language qualification required.
Information
All learning materials are provided online. You will need access to a computer or laptop and a reliable internet connection.
Studying a Craven College distance learning course is a great way to gain a FREE* accredited qualification in your spare time.
After completing an induction, you will be provided with all the learning materials you need and will receive ongoing support and guidance from experienced professional tutors. This flexible learning option is ideal if you have a busy work or home life and want to study where and when it suits you.
Further Study
On completion of this course, you may progress to:
- Level 2 Certificate in Counselling Skills
- Level 2 Certificate in Principles of Customer Service
- Employment opportunities in customer-facing roles across a range of sectors
This course provides a strong foundation for further study and progression into roles that involve supporting, advising and guiding others.
Part-time courses are term-time only.
See our term dates for further information.
Did you know that some of our courses are free if you earn less than £26,800* living in West Yorkshire, North Yorkshire & Lancashire?
*Pending Funding Guidance
Distance Learning call 01756 693 800 or email distancelearning@craven-college.ac.uk
Courses in the community call 01756 693 800 or email communitylearning@craven-college.ac.uk
All other Part-time courses call 01756 693 309 or email parttime@craven-college.ac.uk
