Skip to main content

Operational Department Management Apprenticeship

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Online & Scarborough
Study Location
2-3 Years
depending on Level
Level 5
Qualification Level
½ day / monthly online
College Attendance

Entry Requirements

  • Ideally, candidates will have 5 GCSEs grade 9-4 including English & maths or equivalent.
    Apprentices without English or maths at Level 2 must achieve this prior to taking the end-point assessment
  • Employment in the industry

What you will study

  • Understand operational management approaches and models
  • Know how to set up and manage a project using relevant tools and techniques
  • Understand business finance
  • Understand different leadership styles
  • Know how to manage multiple teams, and develop high performing teams
  • Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking
  • Understand interpersonal skills and different forms of communication and techniques
  • Understand own impact and emotional intelligence
  • Understand time management techniques and tools, and how to prioritise activities
  • Understand problem solving and decision making techniques, including data analysis
  • Understand organisational values and ethics and their impact on decision making
  • Able to input into strategic planning and create plans in line with organisational objectives
  • Support, manage and communicate change by identifying barriers and overcoming them
  • Plan, organise and manage resources to deliver required outcomes
  • Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly
  • Able to communicate organisational vision and goals and how these to apply to teams
  • Support development through coaching and mentoring, and enable and support high performance working
  • Able to manage talent and performance
  • Able to build trust, and use effective negotiation and influencing skills and manage conflict
  • Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation
  • Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style
  • Able to reflect on own performance, working style and its impact on others
  • Able to create a personal development plan.
  • Able to undertake critical analysis and evaluation to support decision making
  • Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
  • Determination when managing difficult situations.  Seeks new opportunities.
  • Open, approachable, authentic, and able to build trust with others.  Seeks the views of others and values diversity.
  • Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.
  • Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values

What's Next?

Further Study

  • On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management
  • Those with 3 years’ of management experience can apply for Chartered Manager status through the CMI


  • Operations Manager
  • Regional Manager
  • Divisional Manager
  • Department Manager
  • Specialist Managers
To apply for an Apprenticeship, please complete the online application form and our Apprenticeship Team will contact you to arrange an interview.
Scroll Up