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Customer Service Practitioner Apprenticeship

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or by going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Work Place
Study Location
15 Months
depending on Level
Level 2
Qualification Level
None - workplace only
College Attendance

Entry Requirements

  • Ideally, you will have 3 GCSEs grade 9-4  including English and Maths or equivalent.
    Those without English or Maths at Level 1 must achieve this prior to taking the end-point assessment.
  • Employment in the industry

What you will study

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product service and knowledge
  • Interpersonal Skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code
  • Professional language
  • ‘Right First Time’

What's Next?

To apply for an Apprenticeship, please complete the online application form and our Apprenticeship Team will contact you to arrange an interview.
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