Hospitality Team Member Apprenticeship
A hospitality team member can work in a range of establishments, for example, bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business. Specialist areas in hospitality include food & beverage service, alcoholic beverages, barista, food prep, housekeeping, concierge, reception, reservations and conference & banqueting.
As part of the Apprenticeship, you will have monthly workplace visits from a Learning Development Advisor, with 6 hours per week off the job training which will be tracked. You will build a portfolio showing your work-based evidence.
Entry Requirements
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While there are no formal entry requirements for this apprenticeship, you may be required to do an Initial Assessment to ascertain your suitability for the course.If you do not hold a qualification in English & maths at Level 1, you will be required to pass Functional Skills in these subjects and work towards Level 2 prior to the completion of the apprenticeship
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No other specific qualifications are required as full training will be given
- Employment in the industry
What you will study
- Understand customer needs and expectations
- Receiving and dealing with customer feedback
- Business needs and vision
- Know all products and services
- Communication
- Teamworking
- Good knowledge of chosen specialist area
- Deliver excellent customer service
- Handle payments and transactions
- Use appropriate technology efficiently
- Communicate actively and effectively
- Contribute to 1st line supervision activities
- Demonstrate competent skills in specialist area
- Use appropriate opportunities to upsell and promote additional products and services
- Actively seek opportunities to delight and ‘wow’ customers in line with the business/brand standard
- Anticipate customer needs and can adapt products and services to meet them
What's Next?
Careers
- Restaurant Manager
- Bar Manager/Supervisor
- Events Co-ordinator
- Wedding Planner
- Duty Manager
