Infrastructure Technician Apprenticeship

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems.

Course Level:
Level 3
20 months
Aireville Campus
Awarding Body:
City & Guilds

The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. Typical job roles could include: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support.

  • Knowledge & Understanding
  • Cabling & Connectivity
  • Maintenance Processes
  • Elements & Architecture of Computer Systems
  • Numerical Skills e.g Binary
  • Networking Skills Necessary to Maintain a Secure Network
  • Operating Systems
  • How to Operate Remotely & How to Deploy and Securely Integrate Mobile Devices
  • Working Knowledge of Cloud & Cloud Services
  • Disaster Recovery & How a Disaster Recovery Plan Works
  • Coding & Logic
  • Business Processes
  • Business IT Skills Relevant to the Organisation

Entry Requirements

  • Employment within the industry
  • 3 GCSEs grade 9-4 including English & Maths
  • Level 2 in IT subject

Your choices may include:

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support
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