Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
City & Guilds
As a Hospitality Supervisor Apprentice, you will provide vital support to management teams and be capable of independently supervising hospitality services and running shifts. You will typically work under pressure delivering fantastic customer service and motivating a team will be essential to your role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
- Customer Service Principles & Practices – including building customer profiles, brand standards & creating customer-centric cultures
- Business Principles & Practices – including financial & risk management, operating procedures & sales & marketing
- Leadership – including acting as a role model, leadership styles & supervisory management skills
- Team Management – including performance & resource management & motivating & supporting team members
- Specialist Supervising Skills – bar, concierge, events, food and beverage, front office, hospitality outlet or housekeeping
- Health & Safety Standards – regulations and legislation within a hospitality environment
- Hospitality Team Member Level 2
- Employment within the industry
- 3 GCSEs grade 9-3
Your choices may include: