Administration Assistant Apprenticeship
As an Administration Assistant, you will develop a highly transferable set of knowledge, skills and behaviours that can be applied in a wide range of workplaces.
The main purpose of the role is to carry out routine administrative tasks that support the day‑to‑day operations of an organisation. You will work under supervision, following set procedures, and play an important role in supporting colleagues and ensuring the organisation runs efficiently.
In this role, you will support your team by completing a variety of administrative duties. These may vary depending on the organisation and team you work in, but typically include:
- Carrying out routine data entry and record keeping
- Using digital systems and tools to collate, extract and input information
- Supporting colleagues with administrative tasks to meet deadlines and quality standards
- Communicating with internal and external stakeholders in a professional manner
- Assisting with organisational priorities as directed by your supervisor
You may also work across different departments such as IT, finance or human resources, acting as a point of contact when required.
As part of the Apprenticeship, you will have monthly workplace visits from a Learning Development Advisor, with 6 hours per week off the job training which will be tracked. You will build a portfolio showing your work-based evidence.
Aireville Campus
Study Location
1 Year
depending on Level
Level 2
Qualification Level
What you will study
- Business regulations, organisational policies and legal requirements, including GDPR, data protection and confidentiality
- How organisations operate, including their structure, goals, values and performance measures
- The wider business environment and how industry trends, technology and compliance requirements affect organisations
- Corporate social responsibility (CSR), sustainability and ethical working practices
- Equality, diversity, inclusion and their importance in the workplace
- Digital technologies and business software, including spreadsheets, databases, presentation and communication tools
- Information and data management, including storing, retrieving, sharing and protecting information securely
- Effective written, verbal and digital communication with a range of stakeholders
- Time management, organisation and prioritisation techniques to meet deadlines
- Quality assurance processes and maintaining high standards of work
- Research, fact-checking and the use of reliable information sources
- Receiving and responding to feedback to support personal and professional development
- Wellbeing, resilience and maintaining positive working practices
- Problem-solving, escalation procedures and knowing when to seek support
- Online safety, digital footprints and the secure use of cloud-based systems and services
- Manage, process and store information and data accurately and securely
- Follow organisational policies, procedures and relevant legislation, including confidentiality requirements
- Use digital systems and business software, including cloud-based, automation and AI-enabled tools
- Communicate professionally with customers, colleagues and other stakeholders using a range of methods
- Organise and prioritise workload, managing tasks and deadlines effectively
- Schedule meetings, maintain diaries and manage booking systems
- Source, retrieve and share information to support business activities
- Build and maintain positive professional relationships
- Monitor resources, equipment and supplies and report issues where necessary
- Identify problems, resolve routine issues and escalate concerns appropriately
- Review and check work to ensure accuracy and quality
- Use feedback and self-reflection to support continuous professional development
- Work safely, securely and responsibly, following health and safety requirements
- Protect information and systems by following cyber security and data protection practices
- Support personal wellbeing and seek assistance when required
- Working effectively as part of a team to support colleagues and organisational goals
- Adapting positively to changing priorities, tasks and working environments
- Accepting and acting on feedback to support continuous improvement and professional development
- Demonstrating professionalism, integrity and respect in all workplace interactions
- Promoting equality, diversity and inclusion and treating others fairly and respectfully
- Delivering high-quality work and taking pride in providing excellent service
- Using resources responsibly and supporting sustainable working practices
- Taking responsibility for personal wellbeing and understanding how to access support when needed
What's Next?
Further Study
- Business Administrator Apprenticeship Level 3
Careers
- Business, Administration and Office Roles
- Digital, Data and Marketing Roles
- Customer, Sales and Professional Services
- Public Sector and Specialist Support Roles
- Leadership and Project Roles
To apply for an Apprenticeship, please complete the online application form and our Apprenticeship Team will contact you to arrange an interview.
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