Business Administration Assistant Apprenticeship
As an Administration Assistant, you will develop a highly transferable set of knowledge, skills and behaviours that can be applied in a wide range of workplaces.
The main purpose of the role is to carry out routine administrative tasks that support the day‑to‑day operations of an organisation. You will work under supervision, following set procedures, and play an important role in supporting colleagues and ensuring the organisation runs efficiently.
In this role, you will support your team by completing a variety of administrative duties. These may vary depending on the organisation and team you work in, but typically include:
- Carrying out routine data entry and record keeping
- Using digital systems and tools to collate, extract and input information
- Supporting colleagues with administrative tasks to meet deadlines and quality standards
- Communicating with internal and external stakeholders in a professional manner
- Assisting with organisational priorities as directed by your supervisor
You may also work across different departments such as IT, finance or human resources, acting as a point of contact when required.
As part of the Apprenticeship, you will have monthly workplace visits from a Learning Development Advisor, with 6 hours per week off the job training which will be tracked. You will build a portfolio showing your work-based evidence.
What you will study
You will develop knowledge and understanding of:
- Organisational policies, procedures and legal requirements, including data protection and confidentiality
- How organisations operate, including structure, roles and priorities
- The responsibilities of an administration assistant and how the role supports the wider organisation
- Effective communication methods for different stakeholders and situations
- Equality, diversity, inclusion and ethical working practices
- Sustainability, wellbeing and good working practices
- Digital systems and software, including word processing, spreadsheets, databases and communication tools
- Secure handling, storage and retrieval of information and data
- Time management and workload organisation
- Health, safety and security in the workplace, including online safety
You will develop practical skills to:
- Communicate professionally with internal and external stakeholders using a range of methods
- Use digital tools and software to input, update and retrieve information
- Create, format and check documents, reports and records
- Manage emails, diaries, meetings and events
- Store and share information securely and confidentially
- Support colleagues to meet deadlines, budgets and quality standards
- Plan and review your workload with your supervisor
- Identify issues, check your own work and escalate concerns when needed
- Work safely and responsibly in line with organisational requirements
- Use feedback and reflection to support your ongoing development
You will demonstrate professional behaviours including:
- Working collaboratively as part of a team
- Being flexible and responsive to changing priorities
- Acting professionally and ethically at all times
- Showing respect for diversity, inclusion and equality
- Taking responsibility for delivering a high quality service
- Using resources responsibly and sustainably
- Responding positively to feedback and supporting your own wellbeing
- Showing commitment to continuous learning and improvement
What's Next?
Further Study
- Business Administrator Apprenticeship Level 3
Careers
- Business, Administration and Office Roles
- Digital, Data and Marketing Roles
- Customer, Sales and Professional Services
- Public Sector and Specialist Support Roles
- Leadership and Project Roles
