Food & Beverage Team Member Apprenticeship
Found in a large range of sectors across the hospitality industry, one of the most diverse industries globally. Employers range from small to large. Food and Beverage team members work in a range of establishments including restaurants, cafes, counter service, licensed premises, casinos, and coffee shops.
Food and Beverage Team Members play a key role in delivering excellent customer service within restaurants, bars, cafés, pubs and other hospitality venues. They prepare and serve food and drinks, welcome customers, manage bookings, take payments and help create a positive dining experience.
Throughout the programme, learners will develop the skills and knowledge needed to serve food and beverages professionally, promote products, manage customer enquiries and contribute to the smooth running of hospitality operations. They will learn how to maintain high standards of food safety, hygiene and health and safety while working effectively as part of a team.
Apprentices will work closely with both front-of-house and kitchen teams, building confidence in customer service, communication, organisation and problem-solving. They will also develop an understanding of stock control, sustainability, sales techniques and how to enhance customer satisfaction and business performance.
On completion, learners will be equipped to work confidently in a range of hospitality settings and contribute to delivering high-quality customer experiences.
What you will study
- Food and beverage service standards
- Customer service and communication skills
- Food and drink product knowledge
- Sales, promotion and upselling techniques
- Health, safety, food hygiene and allergens
- Safe use of equipment and workplace technology
- Payment handling and service procedures
- Teamwork and professional behaviours
- Stock control and product management
- Managing customer feedback and complaints
- Sustainability and reducing waste
- Licensing laws and hospitality legislation
- Equality, diversity and inclusion
- Hospitality industry knowledge and career pathways
- Food and beverage service
- Customer service and communication
- Sales, promotion and upselling techniques
- Food safety, hygiene and health and safety
- Use of hospitality equipment and technology
- Payment handling and transaction processing
- Teamwork and professional conduct
- Problem-solving and complaint handling
- Time management and organisation
- Stock control and replenishment
- Sustainability and waste reduction
- Equality, diversity and inclusion
- Continuous improvement and personal development
- Takes responsibility for own health, wellbeing and professional development, seeking support when appropriate
- Commercially aware
- Customer focused
- Be diligent in safe and hygienic working practices
- Be team-focused, working collaboratively with colleagues and other professionals
- Observe professional standards in own role e.g. time keeping and appearance
What's Next?
Careers
- Restaurant Manager
- Bar Manager/Supervisor
- Events Co-ordinator
- Wedding Planner
- Duty Manager
