The role is fully funded by the Big Lottery Fund and the European Social fund. The role will be the main contact for a caseload of participants on the Positive Progressions Project.
We are looking for a highly motivated and enthusiastic Key Worker to work with individuals and families in areas of disadvantage across Craven and Harrogate and their surrounding areas, delivering engagement and employability services.
The Project is funded until 31 March 2023 and will work with other partners to engage participants through outreach in local communities to support their personal development and help in accessing the services and training they need to move them closer to work.
The role will work with adult members of families or individual members of a family (closely linked to the Troubled Families Agenda) liaising with other colleagues, delivery partners and stakeholders in the community to overcome the barriers preventing access to education, training, volunteering and employment.
You will be able to communicate, motivate and empathise with a range of people to include members of the public, tenants, customers, employers and other partners and stakeholders. You will be able to work on your own and as part of a team working seamlessly alongside other project strands in the programme. Offering engagement, support, information, advice, guidance, mentoring and coaching, training in a group or one to one support (at times in the home) to enable local people to become work ready.
Experience in a similar environment, in particular working with families, is desirable however your willingness and flexibility to adapt to the service, to exceed standards and targets and to provide a high quality package for our customers is key to the success of the role and the project.
You will be responsible for ensuring the timely, accurate and compliant completion and submission of paperwork into the Learner Management System, including participant attendance and contact records, learning action and development plans and participant entry, exit and outcome documentation.
This position is subject to a probationary period of 6 months.
A full enhanced check via the Disclosure and Barring Service will be required for this post
Fixed term until March 2023
This job description is a guide to the duties you will be expected to perform immediately on your appointment. These may change in the future in line with the strategic direction and development of the College:
- Undertake participant eligibility assessments and registration onto Positive Progressions, maintaining participant confidentiality of sensitive information at all times.
- Build, establish and maintain relationships and work on a one to one basis, assisting individuals to recognise their abilities, increase confidence and gain new skills through a range of interventions by facilitating a step on/off model of holistic support in improving and managing wellbeing and key employability skills.
- Responsibility for developing action plans with clear goals, identify barriers and aspirations, undertaking regular, meaningful review meetings, and timely, accurate and compliant completion of all related paperwork.
- Responsibility for helping participants to improve self-care strategies and develop the tools to deal with triggers, manage setbacks and reduce risks of disengagement in the community.
- Support participants to access existing services to enable them to overcome barriers to gaining employment and attend sessions if required.
- Work closely with other Positive Progressions staff who will be providing financial and digital inclusion activities to identify which activities are most suitable for each participant and provide support to enable them to access these activities.
- Support participants to develop appropriate professional and personal relationships.
- Provide Information, Advice & Guidance, support participants with job search, mock interviews and job matching.
- Match participants with volunteering opportunities both within and outside the partnership.
- Assist clients to successfully make the emotional and psychological transition to employment.
- Actively promote participants to potential employers.
- Be proactive and look for solutions to enable the participant to attain their goals.
- Working to achieve agreed Positive Progression Project outputs - supporting clients into education or training, volunteering, job search activity, employment and self-employment etc.
- Provide ongoing support to participants once they have been placed in employment to ensure sustainability.
- Ensure Positive Progressions performance management system is accurate and up to date and provide relevant reports when required.
- Support compilation of evidence and claims in order to secure funding.
- Integrate, share knowledge and spread best practice with other Key Workers, staff and partners across Positive Progressions.
- Work as part of a team, attend team meetings and participate in staff training as necessary.
- Ensure compliance with Building Better Opportunities funding requirements.
- To represent and promote Craven College both internally and externally.
- Ensure that Craven College and its internal customers receive an excellent customer service experience in all dealings with the service.
- To deliver your day to day duties consistently with the partnership agreement.
- To act as a champion for change and improvement and constantly enhancing quality.
- To contribute to the annual quality review of the service and the programme of continuous improvement.
- To actively promote and act, at all times, in accordance with Craven College policies.
- Promote innovation.
- Work in close liaison with the Projects team as an effective team member and maintain high quality standards;
- You will be expected to be fully conversant with the College’s range of equality and diversity and safeguarding policies and procedure to ensure the health, safety and welfare of all learners and staff;
- Participate in the College’s appraisal scheme and undertake continuing professional development in line with the needs of the College;
- Any other duties commensurate with grade and status as may reasonably be requested.
Our behaviours are not meant to be exhaustive but serve to illustrate and bring to life the range of aspects that contribute to being an effective Craven colleague. We need everyone to bring them to life.
WORK TOGETHER TO OFFER ALL LEARNERS AND CUSTOMERS EXCELLENT OUTCOMES, BUILD STRONG WORKING RELATIONSHIPS
- Connected - Work well with others
- Innovative - Creative and solutions-focussed, work inventively, generate new ideas
- Responsible - Takes ownership, completes work well and on time
ABLE AND WILLING TO EVOLVE, ACHIEVE POTENTIAL, ADAPT TO CHANGING ENVIRONMENTS
- Curious - Inquisitive and interested
- Optimistic - Have a positive outlook
- Progressive - Determined to succeed
CAPABLE OF WITHSTANDING ADVERSITY AND ABLE TO TRANSCEND DIFFICULTY THROUGH CAPABILITY AND COMPETENCE
- Adaptable – Flexible
- Enthusiastic - Can do attitude
- Pragmatic - Sensible and realistic
HONEST AND OPEN IN ALL TRANSACTIONS AND RELATIONSHIPS, SELF AWARE, POSITIVE AND HELPFUL
- Positive mindset - Committed and determined
- Respectful - Inclusive and kind
- Socially intelligent - Self-aware and employable
The person we are hoping to appoint will meet all of the following essential requirements and some or all of the desirable requirements.
- Hold or willing to work towards Advice and Guidance NVQ – Level 2
- Good standard of numeracy and literacy;
- Proven competence of delivering employment focused support and training and Government funded programmes;
- Previous experience of delivering employment focused advice, guidance and support;
- Working knowledge of the Equality Act and Equal Opportunities legislation;
- Experience in dealing with adults in families from a challenging client group with a wide variety of barriers from diverse backgrounds with differing needs and aspirations;
- Experience of matching clients to suitable work placement opportunities, focused advice, guidance and support;
- Ability to communicate and motivate self and others in challenging surroundings;
- Excellent communication skills, oral and written;
- Empathetic to the needs of the project participants, whilst remaining focused on project outputs;
- Good IT, administrative and organisational skills;
- Current, full driving licence and ability to travel;
- Highley flexible and committed;
- Ability to cope under pressure;
- Self-motivated with a pro-active ‘can do’ attitude;
- Willingness and ability to function as part of a small team;
- Ability to follow instructions, procedures and guidelines with accuracy and high attention to detail;
- Willingness and ability to undertake further professional development linked to the curriculum and College needs;
- Awareness of the local labour market and the difficulties faced in assessing local opportunities;
- Experience of using Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook and Explorer) and using information & Learning Technology;
- Knowledge and understanding of the Data Protection Act and Safeguarding responsibilities;
- Good time management skills with the ability to work towards and meet deadlines and targets;
- Ability to work outside business hours when reasonably required;