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Head of Student Services

This Head of Student Services role will have responsibility for the efficient and effective delivery of the student services provision within the College.  You will ensure that the services meet the needs of students and other stakeholders and that students receive a high-quality experience, whilst ensuring College’s quality, recruitment, staffing and financial targets are met. 

You will act as Deputy Designated Safeguarding Lead in line with the College’s Safeguarding Policy and procedures and legal requirements, ensuring the highest possible standards of safety, effective protection of young people and promotion of equality of opportunity. You will also act as the “Single Point of Contact” (SPOC) for Prevent and British Values

You will also provide inspirational leadership and management for staff and students, embedding and demonstrating Our College Behaviours.

The Head of Department is responsible for agreeing and achieving targets in relation to quality, finance, people and corporate services. 

Craven College
Date Posted:
January 19, 2023
Post No.
Rate of pay
Management scale point 6 -10 £40,225 -£44,724
37 per week
Responsible to
Vice Principal, Curriculum & Quality
Closing Date
February 5, 2023 23:59
Special Conditions

This post is subject to a probationary period of 6 months, upon successful completion of which will become permanent

A full DBS Certificate via the Disclosure and Barring Service will be required for this post. 

Key Duties

This job description is a guide to the duties you will be expected to perform immediately on your appointment.  These may change in the future in line with the strategic direction and development of the College:

Strategy & Planning

  • Implement the Craven College vision for an outstanding provision aligned to the 5-year strategy and informed by market research, staff, student and stakeholder feedback, and the wider community needs
  • To lead and manage the effective delivery of a range of Student Services, to include:  Careers Information, Advice and Guidance; Counselling Service; Student Financial Advice and Support; Student Progression, Coaching and Mentoring Services; and Student Specialist Support (ALS), to maximise achievement rates for students
  • To represent the College externally to support the College’s strategic aims; 
  • To develop effective external working partnerships and maintain effective links with external support agencies and organisations in order to provide additional support for students in line with their specific needs and to promote the development of the College’s Student Services; 
  • To maintain best practice regarding the organisation and delivery of an effective Student Service, working in close conjunction with external organisations to ensure student needs are met
  • To ensure effective communication and working relationships are maintained with relevant staff across the College to maximise student achievement.
  • To ensure that the student voice helps to shape Student Services and is used to inform future developments including the effective operation and contribution of the Student Union
  • Constantly strive to improve the student experience with a view to further extending their opportunities and progression to further study or employment
  • Respond to national, regional and local polices by developing innovative models of delivery and monitoring their effectiveness


  • To be responsible for maintaining and improving Quality Service Standards for Student Services, including the preparation of the Student Services  Self-Assessment Report (SAR) and Quality Improvement Plan (QIP);
  • Work in partnership with the Quality team to identify, develop and implement appropriate quality initiatives
  • To ensure effective communication and working relationships are maintained Heads of Department and other relevant staff across the College to maximise student achievement and ensure that student needs are met
  • Implement a range of activities designed to maintain and improve quality standards across the department 
  • Support curriculum managers to ensure student retention, progress and attainment targets are met each academic year
  • Identify best practice within student services and disseminate this to staff to maximise student achievement 

Finance & Funding

  • To ensure that financial information and impartial advice on matters relating to all available Student Finance is provided; 
  • To ensure the efficient management of the ALS budget and that ALS targets are met and administrative tasks are completed accurately in line with audit requirements;
  • To oversee the effective disbursement of learner support funds to students, ensure funding rules are met and optimised for the benefit of students and other stakeholders whilst maintaining the financial viability of the College;
  • Develop a fully costed and robust business plan ensuring a quality experience for students and appropriate working resources and development is in place for staff
  • Define and deliver the departmental budget
  • Identify and monitor resource requirements to deliver the needs of the students
  • Identify and implement opportunities to increase revenue streams

Information & Data

  • Work with the Marketing Department to build innovative and creative marketing strategies
  • Ensure full compliance with College procedures and systems, and report on these via KPIs
  • Critically assess data to make informed decisions e.g. CPOMS, high needs funding
  • Develop remedial interventions when departmental performance is not on track
  • To ensure the effective administration of Student Services and to report relevant information to monitor and analyse the efficiency and effectiveness of the service, and to inform future decision making. 

Leadership & Management

  • To manage the delivery of integrated, efficient and effective Student Services to enable student progression and to maximise achievement through the provision of appropriate learning and personal support for students.
  • To carry out designated activities as the Deputy Designated Safeguarding Lead to include relevant staff development to  ensure compliance with legal requirements for Child Protection and Prevent;
  • To contribute to the planning of enrolment events, in conjunction with the Customer Service and Marketing Departments, making necessary arrangements to ensure Admissions and Learner Support staff are available as and when required during peak enrolment periods and during promotional activities; 
  • Manage the performance of the departmental activity
  • To ensure the effective deployment, performance management and development of staff within the range of Student Services in order to provide an efficient and effective student service;  
  • To work in close conjunction across college with other departments regarding Additional Learning Support (ALS) needs, ensuring that the Student Support Policy shared vision of ALS is implemented effectively and College policy and procedures are adhered to;
  • To be responsible for the effective administration of student DBS checks and security checks, ensuring safety and accuracy, in line with College procedures;
  • To ensure active participation in student induction by organising the delivery of a range of Student Service induction talks;
  • To be responsible for the  production and revision of relevant  Student Services literature in the effective promotion of Student Services;
  • To provide high quality leadership in the areas of equality and diversity, safeguarding, including Prevent, to ensure that the College fulfils its strategic aims; 
  • Identify the provision of staff training and professional development within the department
  • Ensure the health, safety and wellbeing of all employees in the department
  • Contribute to the realisation of the College’s Operational and Strategic Plans
  • Engender and develop the culture of the team to advance the Strategic Intentions of the College.


Aspirational -

CURIOUS Inquisitive and interested (Proactively builds a student focused culture and embeds positive behaviours)

OPTIMISTIC Has a positive outlook (Positively impacts those around them, providing clear direction across the division and highlighting expectations)

PROGRESSIVE Determined to succeed (Translates functional strategy into meaningful objectives for the department to ensure success)


POSITIVE MINDSET Committed and determined (Focuses on driving efficiency to deliver an outstanding student and employee experience)

RESPECTFUL Inclusive and kind (Supports others to build their reputation across the organisation by mobilising them around a vision and winning hearts and minds)

SOCIALLY INTELLIGENT Self-aware and employable (Able to act authentically with different people and in different situations by remaining positive and showing empathy)


CONNECTED Work well with others (Works in teams and across boundaries to share knowledge and achieve results)

INNOVATIVE Creative and solutions-focussed (Adept at problem solving and tenacious at swiftly finding appropriate solutions to issues as they arise)

RESPONSIBLE Takes ownership (Uses the expertise of people around them to support sound decision making, but takes ultimate accountability; Recognises, inspires and motivates the team to take ownership and deliver their best)


ADAPTABLE Flexible (Displays self-motivation and is an ambassador of cultural change)

ENTHUSIASTIC Can do attitude (Creates and embeds a culture of continuous improvement)

PRAGMATIC Sensible and realistic (Recognises, inspires and motivates the team to take ownership and deliver their best)

Other Duties

  • To participate in the College’s Performance Management scheme and undertake professional updating/staff development as required to meet the needs of the Department and College
  • To be fully conversant with the College’s Equality and Diversity aims and objectives; promote equality of opportunity and diversity in all aspects of the role and to challenge inequality and discrimination; to take appropriate positive action in the promotion of inclusivity
  •  To be fully conversant with and implement the College’s range of safeguarding policies and procedures, to promote a safe environment for children and young people learning at the College to ensure the health, safety and welfare of all students and staff; be alert to any indication or allegation of abuse and take appropriate action under the College procedures for the protection of children and vulnerable adults
  • Support the College in all health and safety matters and take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions at work
  • To perform any other duties commensurate with grade and status as may reasonably be requested.
Person Specific

The person we are hoping to appoint will meet all the following essential requirements and some or all of the desirable requirements.


  • Degree or equivalent Level 6 professional qualification 
  • Relevant specialist qualification e.g. Careers, Child protection, Coaching and mentoring;
  • GCSE 4 – 9 or equivalent level 2 qualification in Maths 
  • GCSE 4 - 9 or equivalent level 2 qualification in English 
  • Possess a wide range of knowledge and experience of management of Student Services in the FE sector;
  • Experience of acting a Deputy or Designated Safeguarding Lead 
  • Broad knowledge of the range of support services to students;
  • Sound knowledge and experience of student support, child protection and equality and diversity issues and practices;
  • Ability to deal with personal information in a confidential and sensitive manner
  • Ability to relate well to young people, with a keen interest in their future development;
  • Experience of managing people and resources in education
  • Experience of student pastoral care and disciplinary procedures
  • Significant experience of safeguarding and 
  • Experience of analysing data and information effectively to drive improvements in education
  • Ability to assimilate and present full and accurate information, both verbally and in written format, in a clear and non-confrontational manner
  • Experience of business and budget planning to meet the needs of key external drivers, students and other stakeholders 
  • Experience of liaising effectively with external bodies and agencies related to a student services setting
  • Sound knowledge and understanding of funding mechanisms and performance measures appropriate to Further and/or Higher Education
  • Understanding of external auditing bodies and regulatory inspections
  • Strong networking and interpersonal skills
  • Ability to utilise IT and ILT both for administrative purposes
  • Enthusiastic, motivated and driven to succeed
  • Confident team player and motivator
  • Ability to work on own initiative in a demanding role
  • Highly professional and personal standards of work
  • Able to analyse and use information and data to develop intervention and quality improvement strategies
  • Excellent organisational, time management and communication skills
  • Able to work outside normal business hours when required
  • Able to travel and work flexibly to meet the needs of the post
  • Excellent interpersonal skills and organisational skills
  • Interest and understanding of current educational initiatives
  • Ability to work flexibly and on own initiative to meet the needs of the College
  • Ability to motivate staff and work effectively as a team member
  • Ability to achieve consistently high standards under pressure
  • Willingness and ability to liaise effectively with external bodies and agencies
  • Willing to undertake professional development linked to the needs of the College
  • Committed to own CPD
  • Computer literate 


  • NVQ Level 3 qualification in Customer Service, Information, Advice and Guidance
  • First Aid qualification or willingness to train as a First Aider
  • Knowledge of external support services in the local area
  • Management qualification
  • Masters level degree or willingness to work towards this qualification
  •  Significant academic or industry/commercial experience relevant to the College
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