Heavy Vehicle Service & Maintenance Technician Apprenticeship

A Heavy Vehicle (HV) Technician services, inspects and repairs HVs, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries.

Course Level:
Level 3
3 Years
Auction Mart
Awarding Body:
City & Guilds


You will work in either a dealership that focusses on a particular manufacturer, or for an independent garage, franchise or large fleet operator that deals with many different makes of vehicles. You will work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The day-to-day tasks you will face constant change, driven by the introduction of ever more complex technologies and diagnostic techniques. Today’s technician has to demonstrate expertise in the technical side of their role so you must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicles systems and associated ancillaries. You must be able to work independently and also operate as an effective team member, understanding how their workshop and the dealership/garage/branch functions from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently.


Knowledge & Understanding

  • The Fundamentals of HV Technologies e.g. HV Chassis Design, Engine, Fuels, Transmissions, Electrical (12/24v), Air-conditioning, Hydraulic & Air Braking, Air Suspension Systems etc
  • The Types & Associated Characteristics of HV & their Configurations & Applications
  • Diagnosing Principles & Logical Problem Solving Techniques Related to HV
  • Sufficient H&S Knowledge & Environmental Awareness to Carry Out the Work Safely
  • Operators “O” Licence requirements Relating to HVs
  • How to Service, Inspect & Maintain Vehicles & Trailers to the Expected Standards & the Importance of Safety Inspection & Maintenance Schedules to Meet Operator’s (O) Licence & Legal Obligations
  • Customer Expectations & Implications of Work Carried Out
  • The Need to be Reliable, Flexible, Diligent & Good Timekeeper
  • How the Business Works from an Operational Perspective & Demonstrate Commercial & Financial Awareness in the HV Industry
  • Complex Problem Solving Techniques
  • The Requirements for Providing Roadside Assistance

Entry Requirements

  • Employment within the industry
  • 3 GCSEs 9-3 (A*-D)



Your choices may include:

  • Heavy Vehicle Service & Maintenance Technician